To cancel your Xfinity (Comcast) service, you’ll typically need to follow these steps:
Contact Customer Service: The most direct way to cancel your Xfinity service is to call their customer service number. You can find the customer service number on your billing statement or on the Xfinity website.
Provide Account Information: When you call, you’ll need to provide your account information, including your account number and any other details they request to verify your identity and account.
Request Cancellation: Inform the customer service representative that you wish to cancel your Xfinity service. They may ask for a reason for the cancellation, but you’re not obligated to provide one.
Confirm Cancellation Details: Make sure to confirm the details of your cancellation with the representative. This includes the date your service will be disconnected and any equipment you may need to return.
Return Equipment (if applicable): If you have any rented equipment, such as a modem or cable box, you’ll likely need to return it to Xfinity. The representative will provide instructions on how to do this, which may include dropping it off at a local Xfinity store or shipping it back.
Follow Up: After canceling your service, it’s a good idea to follow up to ensure everything has been processed correctly. You may want to check your final bill to confirm that you’re no longer being charged for Xfinity services.
Alternatively, some Xfinity customers may have the option to cancel their service online through their Xfinity account portal. If this option is available to you, you can log in to your account on the Xfinity website and navigate to the cancellation section to initiate the process.
It’s important to note that early termination fees or other charges may apply if you’re still under contract with Xfinity. Be sure to review your contract terms or speak with a customer service representative for more information on any potential fees.